Reference

Privacy Policy at elangwon

We keep your personal information under strict control from the moment you open an account through every DANA, OVO or GoPay transaction you process with us.

Data EncryptionE-Wallet PrivacyAccount ControlTransparent Retention
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elangwon Privacy Policy at elangwon
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Every layer of your account interaction — from registration through to withdrawal verification — follows consistent data-handling standards. Here is how each area works in practice, so you know exactly where your information goes.

Encryption in Transit

All data moving between your device and our servers travels through SSL-encrypted connections. Whether you are logging in on mobile from Jakarta or processing an OVO deposit, the channel stays encrypted end to end before anything touches our database layer.

Cookie Usage

We use session cookies to keep you logged in and preference cookies to remember your language and layout choices. No advertising cookies from third-party networks run on our pages.

Account Security

Your password is hashed — we never store it in readable form. If you reset your credentials, a one-time verification link arrives at your registered contact. Two-step verification adds another barrier before sensitive changes like withdrawal wallet updates take effect.

Data Retention

Identity documents and transaction records are retained while your account is active. After account closure, we keep records for a limited period to satisfy any legal obligations that apply in eligible regions, then securely delete them from active storage systems.

Third-Party Sharing

Your data reaches third parties only when a payment processor like DANA or GoPay needs transaction details to complete a deposit or withdrawal.

Requesting Changes or Deletion

You can ask us to correct inaccurate personal details or request deletion of your account data. Submit a request via live chat or email, and our team will confirm what can be actioned within the constraints of any applicable local…

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have questions about how we handle your information, or want to submit a data access or correction request, use any of these channels. Our team handles privacy queries with the same priority as account or payment issues.

Live Chat Open the live chat widget from any page on our site. Tell the agent your request relates to privacy or data, and they will route you to the appropriate handler who can pull up your account records and walk you through available actions.
Email Send your data request to our support email address listed in the contact section of your account dashboard. Include your registered username so we can locate your records without asking for additional verification rounds that slow things down.
Account Dashboard Log in and navigate to account settings where you can view what profile information we store, update your contact details directly, and toggle communication preferences without needing to wait for a support agent to action it manually.

Common Questions About Your Privacy

Real questions we receive from account holders about how their personal data is stored, used and protected within elangwon.

We collect your name, email address, phone number, and date of birth during registration. If you deposit through DANA, OVO or GoPay we also record the wallet reference linked to your transaction so we can match it to your account for withdrawal processing.

No. We do not sell, rent or share your personal information with any advertising network or external marketing company. The only external parties that receive partial data are payment processors — and only to the extent needed to complete your deposit or withdrawal.

Identity documents stay on file while your account remains active and for a reasonable period afterwards. The exact retention window depends on applicable legal requirements in eligible regions. After that window closes, documents are permanently removed from active storage.

You can submit a deletion request through live chat or email. We will remove data that is not subject to mandatory legal retention. Some transaction records may need to stay on file for compliance, but we will confirm exactly what can and cannot be deleted.

We use session cookies to maintain your login state and preference cookies for layout and language settings. No third-party advertising cookies operate on our site. You can block or clear cookies in your browser settings — your account data itself remains unaffected.

Absolutely not. Your e-wallet PIN is entered within the DANA or GoPay app itself during the deposit flow. We never see, intercept or store your wallet authentication credentials. Only the transaction reference and amount are recorded on our side.

Log into your account dashboard and update editable fields directly — email, phone number and display name are changeable there. For fields that require verification, like your legal name, contact support via live chat and provide a supporting document for the update.

Upon closure, your account becomes inaccessible and login credentials are deactivated. We retain transaction records and identity data only as long as local legal obligations require. Once that period ends, all remaining personal data is purged from our active systems.

We log your IP address at login for security purposes — it helps us flag unusual access patterns that might indicate unauthorised use. We do not track GPS location. Players in Bandar Lampung or anywhere else connect the same way; only IP-level data is recorded.

When we update this policy, we post the revised version on this page with a new effective date at the top. If changes are significant — for example, a new category of data collection — we will also notify you via the email address linked to your account.

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